Sep 1, 2016 | Management Development
Effective performance management is more than just measuring the KPI outputs of the team. It also focuses on the behaviour of individuals and whether or not they reflect the values of the whole organisation. Here John Raftery discusses performance within a core...
Mar 26, 2015 | Blog, Leadership Development
In this part of John Raftery’s series on visual management he addresses the problem of team meetings that lack purpose, and have little effect on performance. Due to a lack of delegation and accountability meetings will often drift off the agenda, with team members no...
Oct 7, 2014 | Blog, Management Development
Bill Gates once said, ‘your most unhappy customers are your greatest source of learning.’ However LEAP’s John Raftery, who works closely with SMEs, explains why measuring customer complaints can be problematic and unreliable. Although he acknowledges the value of...
Jul 24, 2014 | Blog, Management Development
There are many types of metrics companies use to measure success, but how do you know what the most effective Key Performance Indicator (KPI) is for your particular business? John Raftery, executive coach at LEAP, explains how keeping a Core Score can dramatically...
Nov 26, 2013 | Blog, Management Development
Personal Growth and Development Individuals participating in LEAP’s personal growth and development programmes will: Immediately realise the benefit of applying new skills and disciplines improving their personal and career capabilities Learn to identify limiting...
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