Author: Des Kirby

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Running your own business can be very rewarding…it can also be very frustrating for a number of reasons. Sometimes you feel you are running to stand still. Everyone is caught up in the day to day, fire firefighting and it can be difficult to see the woods from the trees.

You sometimes wish for the opportunity to stand back and critically look at what you are doing. You would love to challenge your team about what they are doing but you don’t know where to start. It is often said that “If you don’t know where you are going then any road will do”. Now it is time to plan, set objectives, assign responsibility and develop accountability in your business.

The Management Team Programme is a high impact programme for the owners and senior management teams in the S.M.E sector. The programme is heavily subsidized by the Department of Education and Skills. There are only 4 programmes left in their allocation and now is the time to sign up before the year ends.

What is the Management Team Programme?

The government received a McKinsey Report some years ago and it raised concerns that the management capability in the SME sector was beginning to fall behind our competitor countries. They responded by introducing a number of measures including the Management Team Programme.
This programme is designed specifically with the owners and senior management teams in small to medium businesses in mind. It is not theory or academic. It is practical and deals with the real issues in business. It is delivered by a team of people who have real experience in business and proven track record.

We have delivered a large number of programmes over the last number of years and some common themes have emerged.

  1. I have yet to meet any company where people complain of having too little work. Yes, people are busy but are they busy on the right things? Firefighting becomes a way of life for some people, you get a buzz from it, you create local heroes! They say every good firefighter carries around their own box of matches. The Management Team programme addresses this issue head on.
  2. The two things missing from most companies is Focus and Discipline. By this I mean that companies jump from one thing to the next. But through the programme you will discover what it is that you really need to focus on. Then you need the Discipline to follow through. The structure, the regular reviews and the Key Performance Indicators, these are some of the tools you need.
  3. You may already have regular management meetings, targets, KPI’s etc. but are they the right ones, are they getting stale. If there is a lack of energy around these items, then it is time to freshen up.
  4. You are listening to yourselves talk so much that you are no longer listening! Sometimes having the outsider come in and ask the obvious questions can be challenging. For example, one company was killing itself providing next day delivery to its customers. When I asked how many customers really need next day delivery there were very few. By changing to next day delivery by request the company freed up a huge amount of resources. Or for example which customers are your gold star customers? Which customers would you be better off without? These are challenging questions and I often meet resistance but unless the answers make sense to me then I will keep asking!
  5. The organization or structure has remained the same for some time. It can be difficult to really ask yourself if your management structure is fit for purpose. Who is contributing, who could contribute more? If we were to restructure could we optimize performance by some fresh thinking? What about succession planning or people development?

These are some of the common themes or questions addressed by the programme. There are others, some specific to individual businesses. But fundamental to the programme is asking the right questions of your management team and some questions you may not have thought of. More importantly having the courage to answer these questions honestly and having the Focus and Discipline to see things through.

If you sometimes struggle to see the woods from the trees, then this programme is for you.

Download our brochure on Continuous Development

John Raftery is Senior Partner and Executive Coach at LEAP

What’s the LEAP difference?

On applying LEAP’s Organisation development programmes companies will:

• Have a menu of the most effective interventions to address your unique challenges.

• Not only have a clear Vision of the future but an action plan of how to get there.

• Finally put in place real Management Accountability through disciplined Measurement and Reporting.

• Develop a culture of Continuous Improvement built on the two pillars of People Development and Process Improvements.

• Reduce Costs, Improve Efficiency & Eliminate Waste through using Lean tools and techniques.


Solution Selling Programme

Solution Selling Programme

Sell Solutions

Time to stop selling products and services, time to sell solutions.

Top salespeople provide insights and compelling perspectives on their customer’s challenges and critically how to successfully deal with those challenges.


  • Venue:

    Online and Onsite

  • Introduction Date:


  • About:

    4 Modules to be completed over 12 online sessions
  • Brochure

Book Course Now

Is this programme right for you?

Do you need to step back from your day-to-day routines and take a fresh and incisive look at how you sell.

Are you ready to challenge yourself to learn and apply the latest thinking in what makes for successful sales people

Feedback from previous programs

The course was well designed, paced and held everyone’s attention, with some great informative quotations and explanations. You encouraged interaction early on and the break-out sessions helped me greatly.

I thought that perhaps the talent insight sessions may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.

We have identified areas where it will greatly help us conducting not only our sales team meetings but ongoing communication and one to ones going forward.

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QQI Accreditation

Quality and Qualifications Ireland

LEAP is a registered provider of QQI-validated (Quality and Qualifications Ireland) education and training programmes. This means that when you enrol in one of our courses you can be reassured that:

  • your award is recognised nationally,
  • that LEAP has achieved the quality standards required by QQI and
  • these standards are reflected in the delivery of all our programmes.

The two QQI certified programmes offered by LEAP are component certificates which can lead to nationally recognised qualifications on the National Framework of Qualifications (NFQ) in the fields of: Business Administration and Leadership.

As the national awarding body for further education and training in Ireland, QQI gives people opportunity to gain recognition for learning in education or training centres, in the workplace and in the community.

LEAP offer two QQI accredited modules:
  • Level 5 Teamworking (5N1367)
  • Level 6 Managing People (6N3945)

LEAP Quality Assurance

Our aim is to provide ‘excellence in adult education and training’. To achieve this we commit to providing all our learners with:

  • Access to education and training which is of genuine benefit to their careers and lives.
  • Excellent trainers, subject experts, training methods and quality assurance practices.
  • A friendly and supportive learning environment which embraces diversity, builds learner confidence and supports individuals towards achieving their own personal education goals.
  • An education and training service which addresses the current and future needs of businesses.

Download our Quality Assurance Manual:


Feedback from our recent QQI inspection (2021)

‘the panel would like to commend LEAP … is clear the organisation has a high calibre team in place and there is obvious investment in both learners and staff members learning’

More information on QQI awards can be found on

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Emerging Managers

Emerging Managers

Are you an accidental manager?

Everybody who arrives in a management role for the first time, asks themselves what do I do now? The hard work and technical skills that got them the management responsibility are not the skillset necessary to be successful as a manager.

This programme enables you to easily acquire the key competencies of an effective people manager.


  • Venue:

    Online and Onsite

  • Introduction Date:


  • About:

    4 Modules to be completed over 12 online sessions.

  • Brochure

  • Schedule

Book Course Now

Is this programme right for you?

This programme is designed for those who have:

  • Assumed a management role
  • Are very experienced in their current role and have been identified as suitable to take on team lead or management responsibilities in the organisation
  • Have supervisory responsibility for fellow colleagues in an informal way
Each module is highly interactive, addressing the following key areas:

  • Module 1: Effective Team Player

  • Module 2: Communicating with Impact

  • Module 3: Understanding Self and Others

  • Module 4: Time Management and Decision Making

The Emerging Managers programme has enabled participants to

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 5 “Effective Team Player”

Feedback from previous programs

“All parts of the programme were very useful. Can’t pick out one part. Really enjoyed the practical part.”

“Very enjoyable and interactive course.”

“I think the fact that it is spread out is great as it allows you to put things into practice before you report back. Thank-you.”

“Training was very effective to help me better myself and understand the important needs of staff members. I learned techniques to bring the team together more.”

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