You the Salesperson
People buy from people they have a good relationship with. The salesperson’s relationship is built around the three questions every buyer asks:
- Do you have high standards?
- Can I trust you?
- Do you care about me?
This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:
- Gain an understanding as to the 5 buying decisions
- Becoming great listeners
- Developing personal assertiveness
- Learning how to deal with difficult customers