Working successfully with others requires an ability to communicate effectively. Knowing how to get your message across that builds strong working relationships and leads to collaboration will ensure you find your job rewarding and positive. It will also help in the achievement of goals which is the key to success for an organisation. When communication is difficult and issues need to be resolved you need to have the skills to navigate the conversation and work towards resolution. This workshop will focus on understanding how you currently communicate with others and determining ways in which you can modify your approach to achieve a better outcome. Using skills to positively influence others will help you in your role.

Objectives

As a result of this workshop you will:

• Understand the impact of your Words, Tone and Body Language have on others and the communication process.
• Recognise the value and importance of assertive behaviour to build effective teamwork.
• Determine ways to actively build assertiveness.
• Identify approaches to working through difficult conversations.