Oct 7, 2014 | Blog, Management Development
Bill Gates once said, ‘your most unhappy customers are your greatest source of learning.’ However LEAP’s John Raftery, who works closely with SMEs, explains why measuring customer complaints can be problematic and unreliable. Although he acknowledges the value of...
Jun 26, 2014 | Blog, Management Development
Visual mapping strategies are at the heart of the business model known as futureSME, a methodology that extracts the best practices and disciplines in strategic management used by successful companies, and applies them to small and medium enterprises. LEAP is the...
Mar 11, 2014 | Blog, Leadership Development
LEAP’s Tricia Cunningham explains the advantages for small and medium enterprises (SME) participating in development programmes using the futureSME methodology. This business framework was the result of an €8 million EU research project that was successfully carried...
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