Dec 8, 2014 | Blog, Leadership Development
According to Mike Gaffney many businesses underperform because of a negative company culture, rather than aggressive market forces or macro conditions. It’s often the lack of recognition of underlying bad habits and leadership behaviours that cause stagnation in the...
Dec 3, 2014 | Blog, Leadership Development
We’re all familiar with the phrase ‘one bad apple spoils the barrel.’ The old idiom is often applied to political organisations and large corporations, but it may be applied to SMEs too. Essentially the phrase refers to negative habitual behaviour that can permeate...
Nov 7, 2014 | Blog, Management Development
How well do you know the individuals in your team? A successful manager takes the time to identify the strengths, skills and interests of team members, and then align them with long-term business goals. Business advisor Tricia Cunningham explains why knowing the...
Oct 7, 2014 | Blog, Management Development
Bill Gates once said, ‘your most unhappy customers are your greatest source of learning.’ However LEAP’s John Raftery, who works closely with SMEs, explains why measuring customer complaints can be problematic and unreliable. Although he acknowledges the value of...
Aug 25, 2014 | Blog, Management Development
Money is not always the motivating factor that drives people in the workplace. Many people are motivated by other things such as praise, training and development opportunities, and taking on different responsibilities. Managers need to understand that offering...
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