Frontline Managers ONLINE Course

Starts September 30th 2020. Book a place by emailing

Course Facilitator: Orla King

Programme Introduction (Tricia Cunningham)

Programme Introduction: Wednesday, Sept. 30th 9:00am – 9:30am

Module 1: Understanding Management

Session 1The role and requirementsThursday, Oct. 1st9:00am – 10:30am
Session 2Management StylesFriday, Oct. 2nd9:00am – 10:30am
Session 3Developing Best BehavioursWednesday, Oct. 14th9:00am – 10:30am

Module 2: Managing Teams

Session 1The value of teamworkFriday, Oct. 16th9:00am – 10:30am
Session 2Developing Optimum Team TraitsWednesday, Oct. 21st9:00am – 10:30am
Session 3Addressing DysfunctionsFriday, Oct. 23rd9:00am – 10:30am

Module 3: Understanding Self and Others (Tricia Cunningham)

Session 1Framework for understandingWednesday, Nov. 4th9:00am – 10:30am
Session 2Understanding Personality TypesFriday, Nov. 6th9:00am – 10:30am
Session 3Understanding remaining TypesWednesday, Nov. 11th9:00am – 10:30am

Module 4: Communication Skills

Session 1Elements of CommunicationFriday, Nov. 13th9:00am – 10:30am
Session 2Performance ManagementWednesday, Nov. 25th9:00am – 10:30am
Session 3Performance Mgmt ContinuedFriday, Nov. 27th9:00am – 10:30am

Module 5: Effective Time Management

Session 1Prioritising WorkloadsWednesday, Dec. 2nd9:00am – 10:30am
Session 2Using ToolsFriday, Dec. 4th9:00am – 10:30am
Session 3Effective DelegationWednesday, Dec. 9th9:00am – 10:30am

Module 6: Managing Change

Session 1Change can be PositiveFriday, Dec. 11th9:00am – 10:30am
Session 2Managing ResponsesWednesday, Jan. 6th9:00am – 10:30am
Session 3Using Emotional IntelligenceFriday, Jan. 8th9:00am – 10:30am
QQI Certification:
Level 6: Managing People
Assignment: Report on LeadershipOctober 16th
ProjectDecember 10th
Learner RecordJanuary 10th