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Venue: Talbot Hotel, Carlow

Times: 9.30am – 4.30pm

Four interactive workshops to be delivered over four days.

Wednesday, 25th MarchEffective Team Player
Wednesday, 8th AprilCommunicating with Impact
Tuesday, 28th AprilManaging Self
Wednesday, 13th MayTime Management and Delegation

To book your place, contact Mike Gaffney at 091 755736 / 087 9973575 or mike@leapleadership.ie

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 5 “Effective Team Player”

Overview

Everybody who arrives in a management role for the first time, asks themselves what do I do now? The hard work and technical skills that got them the management responsibility are not the skillset necessary to be successful as a manager. The new manager needs to quickly identify what she needs to focus on and how to make the necessary personal changes in a seamless manner..

Objectives

As a result of this programme participants will have:

  • Improved self awareness to help them determine how best to manage their team
  • Committed to proven management practices demonstrating their ability to assume greater responsibility
  • Learned how to ensure that the team deliver on Objectives
  • Determined the attitudes, behaviours and disciplines required of great team players
  • Committed to personal behaviours to improve team’s cohesion performance and collective spirit
  • Developed new work practices to improve overall effectiveness with respect to management of self and of the tea

Who is it for?

This programme is designed for those who have:

  • Assumed a management role
  • Are very experienced in their current role and have been identified as suitable to take on team lead or management responsibilities in the organisation
  • Have supervisory responsibility for fellow colleagues in an informal way

Feedback from previous programs:

  • “All parts of the programme were very useful. Can’t pick out one part. Really enjoyed the practical part.”
  • “Very enjoyable and interactive course.”
  • “I would be very interested in attending any future courses of this type as I found it to be very beneficial.”
  • “I think the fact that it is spread out is great as it allows you to put things into practice before you report back. Thank-you.”
  • “Training was very effective to help me better myself and understand the important needs of staff members. I learned techniques to bring the team together more.”

The Emerging Managers / Personal Effectiveness Progamme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Hunter Sales Programme – Galway

Venue: Connacht Hotel, Galway

Times: 9.30am – 4.30pm

Delivered over three interactive days.

DatesWorkshop
Tuesday 3rd MarchBecome the Hunter
Tuesday 24th MarchDeliver high performances consistently
Tuesday 7th AprilUnderstand and Manage Self

The Need for the Hunter Sales Programme

Progressive and resilient Irish companies continue to focus on developing best practices and professional approaches across their organisations. For too many businesses sales training has been limited and the impact of this is evident by the variety of skill level demonstrated by team members.

The Hunter programme deliverables are as follows:

  1. Expand the mind-set of the sales people from technical competence to include greater ease and proficiency in selling
  2. To provide the sales people with proven approaches to enhance their existing sales activities ensuring more effective selling and a greatly increased capability to deliver a sustained and less stressful sales performance

The Impact:

“On behalf of our sales team I would like to thank you for the Hunter Sales Training Programme you have conducted for us over the last few months. Speaking with the teams I know they found all sessions interesting, productive, engaging and enjoyable.  Your understanding of our challenges and your ability to delve into them was outstanding.

The course was well designed, paced, and visually appealing to hold everyone’s attention, with some great and informative quotations and explanations.  You encouraged interaction early on and the break-out sessions not being too full on in terms of presentation helped that greatly.

I’m hoping it will motivate all to change or to be aware of their approach to selling and allow them to trial and cement some of the new techniques and tools you identified.

I thought that perhaps the Talent insight session may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.  

We have  identified areas where it will greatly help us conducting not only team meeting but communication and one to one’s going forward.”

John Hayes, Field Sales Manager, Allegro Limited

Hunters Sales Programme: Outline

The purpose of this programme is to provide the sales team with leading, practical methods of selling in a competitive environment.  There are three key deliverables:

  • Increase self-awareness and ability to successfully interact with others
  • Easily apply proven best practices in selling
  • Develop effective personal business­­ disciplines in the areas of: improved communication, time management and assertiveness

WORKSHOP 1:  You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

WORKSHOP 2: Stepping Up                                                                                           

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

WORKSHOP 3: Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

Hunter Sales Programme: Dublin

Venue: Carlton Hotel, Blanchardstown, Dublin

Times: 9.30am – 4.30pm

Delivered over three interactive days.

DateWorkshop
Wednesday, 29th April Become the Hunter
Wednesday, 20th MayDeliver high performances consistently
Tuesday, 9th JuneUnderstand and Manage Self

The Need for the Hunter Sales Programme

Progressive and resilient Irish companies continue to focus on developing best practices and professional approaches across their organisations. For too many businesses sales training has been limited and the impact of this is evident by the variety of skill level demonstrated by team members.

The Hunter programme deliverables are as follows:

  1. Expand the mind-set of the sales people from technical competence to include greater ease and proficiency in selling
  2. To provide the sales people with proven approaches to enhance their existing sales activities ensuring more effective selling and a greatly increased capability to deliver a sustained and less stressful sales performance

The Impact:

“On behalf of our sales team I would like to thank you for the Hunter Sales Training Programme you have conducted for us over the last few months. Speaking with the teams I know they found all sessions interesting, productive, engaging and enjoyable.  Your understanding of our challenges and your ability to delve into them was outstanding.

The course was well designed, paced, and visually appealing to hold everyone’s attention, with some great and informative quotations and explanations.  You encouraged interaction early on and the break-out sessions not being too full on in terms of presentation helped that greatly.

I’m hoping it will motivate all to change or to be aware of their approach to selling and allow them to trial and cement some of the new techniques and tools you identified.

I thought that perhaps the Talent insight session may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.  

We have  identified areas where it will greatly help us conducting not only team meeting but communication and one to one’s going forward.”

John Hayes, Field Sales Manager, Allegro Limited

Hunters Sales Programme: Outline

The purpose of this programme is to provide the sales team with leading, practical methods of selling in a competitive environment.  There are three key deliverables:

  • Increase self-awareness and ability to successfully interact with others
  • Easily apply proven best practices in selling
  • Develop effective personal business disciplines in the areas of: improved communication, time management and assertiveness
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

WORKSHOP 1:  You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

WORKSHOP 2: Stepping Up                                                                                           

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

WORKSHOP 3: Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.

Front Line Managers Programme -Dublin

Venue: Carlton Hotel, Blanchardstown

Times: 9.30am – 4.30pm

Delivered over 6 interactive full day workshops – QQI Certification available (Component Certificate Level 6 – Managing People) )

DateWorkshop
Thursday 23rd JanuaryUnderstanding Management
Thursday 6th FebruaryLeading Teams
Thursday 20th FebruaryUnderstanding Self and Others
Thursday 5th MarchCommunicating for Performance and Managing Conflict
Thursday 19th MarchManaging Time and Effective Delegation
Thursday 2nd AprilManaging Change

To book your place, contact Mike Gaffney at 091 755736 / 087 9973575 or mike@leapleadership.ie

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People”

Target Audience

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience participants will determine the best approaches for managing people and options for addressing issues as they arise.

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Feedback from previous programs:

  • The training is excellent – interaction strongly encouraged – I would recommend strongly
  • Will recommend my company should send more staff on this course
  • I thoroughly enjoyed the programme, it gave excellent insights into myself and my skills
  • Excellent content made for engaging and thought-provoking sessions, memorable tools and great group dynamics
  • Great course, really relevant to work situation and how best to handle them
  • Found course excellent with a wealth of information and knowledge passed. Would strongly recommend to anyone in or starting a team leader/management role

The Front Line Managers Programme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Our Accreditation

Quality and Qualifications Ireland

QQI (Quality and Qualifications Ireland) was formed to combine the standalone agencies of HETAC, FETAC and NQAI. It is a state agency, responsible for setting standards and maintaining awards given on the National Framework of Qualifications (NFQ).

LEAP is QQI quality assured training provider since 2009. Our provider number is: 38349H

National Framework of Qualifications

The National Framework of Qualifications (NFQ) is a 10 level system, which holds commonly identified academic and vocational values for awards achieved in Ireland.

As a QQI quality assured training provider, LEAP programmes leading to awards under the NFQ at level 5 and level 6.

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

Stepping Up

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

LEAP Trainee Privacy Statement

Introduction

  • LEAP delivers training through Networks of private sector companies, in a range of sectors and regions.
  • LEAP also delivers training to individual companies and organisations in the form of “in-house” tailored training.
  • LEAP is a QQI approved centre 
  • You are asked to complete the Trainee Profile Form where you are asked to share certain personal details about your background. You are asked to complete the “Reaction to Learning From” when you have completed your training with us. You are asked to complete the “QQI Registration Form” if you are going forward for QQI certification.
  • You may wish to review this Privacy Statement before completing these forms so that you are aware of how we comply with Data Protection Legislation in relation to your personal data.

About Us

  • Our Data Protection Officer’s (DPO) contact details are as follows:

+ 353 91 755736 dpo@leapleadership.ie

Corporate House, Building 3, 

Ballybrit Business Park,

Ballybrit,

Galway H91K5YD

About this Privacy Statement

  1. This Privacy Statement relates to our privacy practices and policies in place for the data we collect in the Trainee Profile Form, Reaction to Learning Form and QQI Registration Form. It sets out what personal data we  collect and process about you in connection with the services and functions of LEAP through our training programmes; where we obtain the data from; what we do with that data; how we comply with the data protection rules, who we transfer data to and how we deal with individuals’ rights in relation to their personal data. Links to all of this information may be accessed by clicking on the titles in the table of contents. Any personal data is collected and processed in accordance with Irish and EU data protection laws.
  1. All our employees and contractors are required to comply with this Privacy Statement when they process personal data on our behalf. Any failure by LEAP employees or parties contracted to LEAP, to comply with the data protection rules (including as they are outlined in this Privacy Statement) may result in disciplinary action or sanction.
  1. Please note that we may disclose individuals’ information to trusted third parties for the purposes set out and explained in this document. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with Irish and EU laws on data protection.

Data Controller

  • Data protection provides rights to individuals with regard to the use of their personal information (personal data) by organisations, including LEAP. Irish and EU laws on data protection govern all activities we engage in with regard to our collection, storage, handling, disclosure and other uses of personal data.
  • Compliance with the data protection rules is a legal obligation. In addition, our compliance with  the data protection rules helps individuals to have confidence in dealing with us and helps us to maintain a positive reputation in relation to how we handle personal information.
  • The data protection rules that apply to us are currently contained in the EU General  Data Protection Regulation (EU Regulation 679/2016) (the “GDPR”), in the Data Protection Act 2018, in the EPrivacy Regulations 2011 and in related legislation (together the “DPAs”).
  • Data controllers” are the people who or organisations which determine the purposes for which, and the manner in which, any personal data is processed, who/which make independent decisions in relation to the personal data and/or who/which otherwise control that personal data.
  • For the purposes of the GDPR, LEAP is the data controller with regard to the personal data described in this Privacy Statement.

What personal data does LEAP collect and why?

  • Personal data” means any information relating to an identified or identifiable natural person. Personal data can be factual (for example, a name, address or age range) or it can be an opinion about that person, their actions and behaviour.
  • We set out in the table at Schedule 1 of this policy a description of the personal data that we collect in connection with our services and functions, why we are collecting this data, our legal  basis for processing this data and the length of time for which we retain your data. (The table is referred to below as our “Processing Description”.)
  • We process the personal data for the purposes set out in our Processing Description and for any other purposes specifically permitted by the DPAs (or when applicable, the GDPR) or as required by law.
  • We collect this information from you through our Trainee Profile Form and Reaction to Learning Form and QQI Registration Form which will be completed in hard copy or electronically.

Necessary Legitimate Interests

  • GDPR allows for the use of personal data where its purpose is necessary, legitimate and is not outweighed by the interests, fundamental rights or freedoms of data subjects. This is known as the ‘necessary legitimate interests’ legal basis for processing personal data.
  • We have conducted a ‘necessary legitimate interests’ balancing test which involved identifying the ‘necessary legitimate interests’ of us, those attending the courses (data subjects), and their organisations. We identified any potential inconveniences or risks to data subjects and concluded that the many identified legitimate interests outweighed any potential risks to data subjects (which are very low). We have ensured that we collect the minimum amount of personal data necessary to achieve our legitimate purposes.
  • Our necessary legitimate interests balancing test will be reviewed annually.
  • If you require further information from us regarding our legal basis of legitimate interests, please contact the Data Protection Officer (“DPO ”) whose details are set out below.

What are the data protection principles?

  • The eight data protection principles apply to our organisation:
  1. We process personal data fairly, lawfully and transparently. We have a valid legal basis for our processing of personal data. We are transparent with individuals about our processing of their personal data.
  • We only collect personal data for specified, identified and necessary legitimate purposes.
  • We only process the personal data that we have collected for the purposes which we have identified or for purposes that are compatible with the purposes that we have identified.
  • The personal data that we collect, and process must be adequate, relevant and limited to what is necessary for the purposes.
  • The personal data that we collect, and process must be accurate and (where necessary) kept up to-date.
  • We do not keep personal data any longer than is necessary, bearing the purpose for which we collected it. This includes that we keep personal data in a form which permits identification of the data subject for no longer than is necessary.
  • We keep personal data safe and secure from unauthorised access, deletion, disclosure or other unauthorised uses. This includes not just keeping data safe and secure from persons outside our organisation, but also from people within our organisation who have no need to access or use the personal data. We are also careful when transferring personal data outside the European Economic Area (“EEA”, being the EU plus Norway, Liechtenstein and Iceland), and make sure that we have a valid legal basis on which to transfer that data. Transfer can include using a cloud server that is located outside the EU or allowing people who are located outside the EEA access to personal data that is stored within the EEA.
  • We comply with data subjects’ rights of information about, and (separately) access to, their personal data and with their other data protection rights, including rights to correct or erase their personal data, rights “to be forgotten”, rights to object to processing (including profiling), rights against automated decision-making and (under the GDPR) rights to data portability.

Security of your personal data

  • We take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.
  • We have procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor  if he agrees to comply with those procedures and policies, or if he puts in place adequate measures himself. In addition, we have appropriate written agreements in place with all our data processors.
  • We maintain data security by protecting the confidentiality, integrity and availability of the personal data, defined as follows:
  1. Confidentiality means that only people who are authorised to use the data can access it.
  • Integrity means that personal data should be accurate and suitable for the purpose for which it is processed.
  • Availability means that authorised users should be able to access the data if they need it for authorised purposes. Personal data should therefore be stored on LEAP’s central computer system instead of individual PCs or devices.
  • We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is transferred to an application which is protected using SSL (Secure Sockets Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

How long will we keep your personal data?

In Schedule 1 we have set out in the Processing Description the length of time for which we will keep your personal data. After this time your personal data is permanently deleted from our records.

Will we share your data with anyone else?

  • Your personal data may also be shared with LEAP third parties for the purposes outlined in Schedule 1. We are required by the Department of Education and Skills to carry out monitoring and compliance activities and we may engage with third parties to carry out these activities on our behalf.
  • We may pass your details to another agency but only if it is required by law, pursuant to our statutory functions, or if that agency is relevant to your enquiry.

Your data protection rights

Under certain circumstances, by law you have the right to:

  • Request information about whether we hold personal data about you, and, if so, what that data is and why we are holding/using it.
  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal data or profiling of you.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal data in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.

Requests by data subjects to exercise their rights

  • We have appointed a DPO to monitor compliance with our data protection obligations and with this policy and our related policies. If you have any questions about this policy or about our data protection compliance, please contact the DPO.
  • Data subjects must make a formal request for personal data we hold about them or otherwise to exercise their data protections rights whether to make an access request or otherwise by contacting our Data Protection Officer.
  • Our DPO can be contacted as follows: – Telephone: 091 755736 Email: dpo@leapleadership.ie, Post: Corporate House, Building 3, Ballybrit Business Park, Ballybrit, Galway H91K5YD
  • Note also that data subjects have the right to make a complaint at any time to a data protection supervisory authority in relation to any issues related to our processing of their personal data. As our organisation is located in Ireland and we conduct our data processing here, we are regulated for data protection purposes by the Irish Data Protection Commissioner. You can also contact the Data Protection Commissioner as follows:

Changes to the Privacy Statement

Our Privacy Statement may change from time to time and any changes to the Statement will be posted on this page. This Privacy Statement was revised in September 2019 to reflect changes to the legal basis for processing and retention periods.

Schedule 1 – Processing Description

What personal data we take Purposes of processing Legal basis for processing Retention period
  First name and surname   Contact details (phone number and email address)   To contact you following completion of your training programme to carry out compliance, monitoring or evaluation activities.       Legitimate interests   Electronically only, no longer than 3 years from the end of the calendar year preceding the completion of your training programme.   Full compliance by 31st December 2019.
  Gender Age range NQF Level Achieved   Employment status and details relating to this   For aggregated evaluation of the quality and impact of training.   For aggregated and statistical reporting to the Department of Education and Skills.   For aggregated and statistical reporting in the LEAP Annual Report and other publications.       Legitimate interests   Electronically only, no longer than 3 years from the end of the calendar year preceding the completion of your training programme.   Full compliance by 31st December 2019.
  First name and surname   Contact details (phone number and email address)   PPS Number   Date of Birth   To contact you following completion of your training programme to carry out compliance, monitoring or evaluation activities.       Legitimate interests   Electronically only, no longer than 3 years from the end of the calendar year preceding the completion of your training programme.   Full compliance by 31st December 2019.

WORKSHOP 4: TIME MANAGEMENT AND DECISION MAKING

A challenge everyone faces is managing changing workloads and identifying the right priorities. Developing effective methods of managing what needs to be done and delivering on required time frames reduces stressed and increases overall job satisfaction. This workshop will focus on how to prioritise effective and then manage those priorities. It will assist you in determining ways to use effective time management tools that you can incorporate into your daily work habits. It will also look at a framework to walk you through the stages in decision-making assisting you in being more effective in your role.    

Objectives:     As a result of this workshop participants will:

  • Analyse your current work practices to assess overall effectiveness.
  • Identify areas and practices that are “time wasters” and develop alternative approaches to handling them effectively.
  • Prioritise work and determine ways to manage those priorities resulting in more effective use of time.
  • Use a framework for more effective decision-making.
  • Minimise distractions that negatively impact work and progress.