Frontline Managers ONLINE Course

Starts September 30th 2020. Book a place by emailing mike@leapleadership.ie

Course Facilitator: Orla King

Programme Introduction (Tricia Cunningham)

Programme Introduction: Wednesday, Sept. 30th 9:00am – 9:30am

Module 1: Understanding Management

Session 1The role and requirementsThursday, Oct. 1st9:00am – 10:30am
Session 2Management StylesFriday, Oct. 2nd9:00am – 10:30am
Session 3Developing Best BehavioursWednesday, Oct. 14th9:00am – 10:30am

Module 2: Managing Teams

Session 1The value of teamworkFriday, Oct. 16th9:00am – 10:30am
Session 2Developing Optimum Team TraitsWednesday, Oct. 21st9:00am – 10:30am
Session 3Addressing DysfunctionsFriday, Oct. 23rd9:00am – 10:30am

Module 3: Understanding Self and Others (Tricia Cunningham)

Session 1Framework for understandingWednesday, Nov. 4th9:00am – 10:30am
Session 2Understanding Personality TypesFriday, Nov. 6th9:00am – 10:30am
Session 3Understanding remaining TypesWednesday, Nov. 11th9:00am – 10:30am

Module 4: Communication Skills

Session 1Elements of CommunicationFriday, Nov. 13th9:00am – 10:30am
Session 2Performance ManagementWednesday, Nov. 25th9:00am – 10:30am
Session 3Performance Mgmt ContinuedFriday, Nov. 27th9:00am – 10:30am

Module 5: Effective Time Management

Session 1Prioritising WorkloadsWednesday, Dec. 2nd9:00am – 10:30am
Session 2Using ToolsFriday, Dec. 4th9:00am – 10:30am
Session 3Effective DelegationWednesday, Dec. 9th9:00am – 10:30am

Module 6: Managing Change

Session 1Change can be PositiveFriday, Dec. 11th9:00am – 10:30am
Session 2Managing ResponsesWednesday, Jan. 6th9:00am – 10:30am
Session 3Using Emotional IntelligenceFriday, Jan. 8th9:00am – 10:30am
QQI Certification:
Level 6: Managing People
ELEMENTSUBMISSION DATE
Assignment: Report on LeadershipOctober 16th
ProjectDecember 10th
Learner RecordJanuary 10th

Assessor: assessor@leapleadership.ie

Covid-19 Supports

LEAP have launched four new programmes that are FULLY subsidised by the Government and aimed at assisting companies to come through the current Covid-19 crisis.
  • Time to Flourish
  • Building Team Engagement
  • Be Yourself ( Understand Your Personality and Motivations )
  • Management Team Consultancy ( Charting a Path Through The Crisis )

PROGRAMME 1

What if you could apply the latest insights from positive psychology, to your own personal development, now? 

In these challenging times, you too can train your mind to grow and develop through:

  • Having a stronger sense of purpose
  • An increased understanding of personal strengths and how best to apply them
  • Learning how to improve the connectivity to one’s own thoughts and to the wider world
  • Developing practical approaches to move from aspirational goals to achieving goals no matter how ambitious
  • Developing personal resilience, and enjoying yourself along the way

PROGRAMME 2

Engaged: Employees are highly involved in and enthusiastic about their work and workplace. They are psychological “owners,” drive performance and innovation, and move the organization forward.

Not engaged: Employees are psychologically unattached to their work and company. Because their engagement needs are not being fully met, they’re putting time — but not energy or passion — into their work.

Actively disengaged: Employees aren’t just unhappy at work — they are resentful that their needs aren’t being met and are acting out their unhappiness. Every day, these workers potentially undermine what their engaged co-workers accomplish.

The Organisation Pulse Survey generates an understanding of how employees feel about:

Their roles: are they stretching and interesting?

The organisation’s leaders: do they set a positive direction? Do they actively encourage high performance?

Colleagues: are they committed and do they demonstrate professionalism and high standards?

Their workload: is it manageable and stretching?

The insights generated from the survey will result in key recommendations being identified. LEAP will work with you to move the survey from theory to application.

We will work with you to determine how best to implement changes to drive employee engagement, to improve the work experience for all and ultimately to help you grow your business.

PROGRAMME 3

What do Google know about why some of their teams outperform their peers?

After extensive internal and external research they identified the following:

It is not who leads the team, it is not who is on the team that matters, it is how well the team interact and work together that matter. 

Working better together comes naturally when there is a greater understanding of each other, what motivates each team member and what is the in-built natural personality response for each team member.

Move from winning arguments to winning outcomes.

PROGRAMME STRUCTURE

1) Overview of the Enneagram System and its value to individuals and teams.

2) Understanding the Nine Personality Types

4) A detailed Personality Report

3) Interpreting your Report and learning how to maximise natural strengths

5) Individual and Team follow up supports

PROGRAMME OBJECTIVES

  • Understand the value of different personalities for effective teamwork
  • Recognise their own personality type and appreciate its strengths
  • Determine ways to maximise the strengths of their type to enhance their contributions to the team
  • Understand their “blind spot” and the negative impact it has on themselves and others
  • Identify actions to manage their “blind spot” to limit its negative impact
  • Recognise the personality traits of other team members and how to work effectively with that type

This programme includes a pre-programme assessment, individual report and 3 online modules.

PROGRAMME 4

LEAP will be available for up to two and a half days to work with Management Teams on a one-to-one or a one -to-one team consultancy basis.

Our focus will be on helping your company to strategically plan a path through the difficult challenges that COVID-19 has posed for the business community, and to help you get your company on a sound footing for the future.

A member of the LEAP team will talk through issues related to the COVID19 and/or support the development of the site’s Contingency planning or Business Continuity Planning.

This support can include creating a safe space to discuss issues, challenges and anxieties during this difficult period. It can also provide an opportunity to continue improvement initiatives, advance projects or address issues that were outstanding before the crisis hit.

LEAP as the exclusive provider of the futureSME visual strategic framework –  (which greatly eases the development and implementation of company strategies) are looking forward to deploying this engaging and rigorous methodology with your team.

Venue: Talbot Hotel, Carlow

Times: 9.30am – 4.30pm

Four interactive workshops to be delivered over four days.

Wednesday, 25th MarchEffective Team Player
Wednesday, 8th AprilCommunicating with Impact
Tuesday, 28th AprilManaging Self
Wednesday, 13th MayTime Management and Delegation

To book your place, contact Mike Gaffney at 091 755736 / 087 9973575 or mike@leapleadership.ie

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 5 “Effective Team Player”

Overview

Everybody who arrives in a management role for the first time, asks themselves what do I do now? The hard work and technical skills that got them the management responsibility are not the skillset necessary to be successful as a manager. The new manager needs to quickly identify what she needs to focus on and how to make the necessary personal changes in a seamless manner..

Objectives

As a result of this programme participants will have:

  • Improved self awareness to help them determine how best to manage their team
  • Committed to proven management practices demonstrating their ability to assume greater responsibility
  • Learned how to ensure that the team deliver on Objectives
  • Determined the attitudes, behaviours and disciplines required of great team players
  • Committed to personal behaviours to improve team’s cohesion performance and collective spirit
  • Developed new work practices to improve overall effectiveness with respect to management of self and of the tea

Who is it for?

This programme is designed for those who have:

  • Assumed a management role
  • Are very experienced in their current role and have been identified as suitable to take on team lead or management responsibilities in the organisation
  • Have supervisory responsibility for fellow colleagues in an informal way

Feedback from previous programs:

  • “All parts of the programme were very useful. Can’t pick out one part. Really enjoyed the practical part.”
  • “Very enjoyable and interactive course.”
  • “I would be very interested in attending any future courses of this type as I found it to be very beneficial.”
  • “I think the fact that it is spread out is great as it allows you to put things into practice before you report back. Thank-you.”
  • “Training was very effective to help me better myself and understand the important needs of staff members. I learned techniques to bring the team together more.”

The Emerging Managers / Personal Effectiveness Progamme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Hunter Sales Programme – Galway

Venue: Connacht Hotel, Galway

Times: 9.30am – 4.30pm

Delivered over three interactive days.

DatesWorkshop
Tuesday 3rd MarchBecome the Hunter
Tuesday 24th MarchDeliver high performances consistently
Tuesday 7th AprilUnderstand and Manage Self

The Need for the Hunter Sales Programme

Progressive and resilient Irish companies continue to focus on developing best practices and professional approaches across their organisations. For too many businesses sales training has been limited and the impact of this is evident by the variety of skill level demonstrated by team members.

The Hunter programme deliverables are as follows:

  1. Expand the mind-set of the sales people from technical competence to include greater ease and proficiency in selling
  2. To provide the sales people with proven approaches to enhance their existing sales activities ensuring more effective selling and a greatly increased capability to deliver a sustained and less stressful sales performance

The Impact:

“On behalf of our sales team I would like to thank you for the Hunter Sales Training Programme you have conducted for us over the last few months. Speaking with the teams I know they found all sessions interesting, productive, engaging and enjoyable.  Your understanding of our challenges and your ability to delve into them was outstanding.

The course was well designed, paced, and visually appealing to hold everyone’s attention, with some great and informative quotations and explanations.  You encouraged interaction early on and the break-out sessions not being too full on in terms of presentation helped that greatly.

I’m hoping it will motivate all to change or to be aware of their approach to selling and allow them to trial and cement some of the new techniques and tools you identified.

I thought that perhaps the Talent insight session may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.  

We have  identified areas where it will greatly help us conducting not only team meeting but communication and one to one’s going forward.”

John Hayes, Field Sales Manager, Allegro Limited

Hunters Sales Programme: Outline

The purpose of this programme is to provide the sales team with leading, practical methods of selling in a competitive environment.  There are three key deliverables:

  • Increase self-awareness and ability to successfully interact with others
  • Easily apply proven best practices in selling
  • Develop effective personal business­­ disciplines in the areas of: improved communication, time management and assertiveness

WORKSHOP 1:  You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

WORKSHOP 2: Stepping Up                                                                                           

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

WORKSHOP 3: Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

Hunter Sales Programme: Dublin

Venue: Carlton Hotel, Blanchardstown, Dublin

Times: 9.30am – 4.30pm

Delivered over three interactive days.

DateWorkshop
Wednesday, 29th April Become the Hunter
Wednesday, 20th MayDeliver high performances consistently
Tuesday, 9th JuneUnderstand and Manage Self

The Need for the Hunter Sales Programme

Progressive and resilient Irish companies continue to focus on developing best practices and professional approaches across their organisations. For too many businesses sales training has been limited and the impact of this is evident by the variety of skill level demonstrated by team members.

The Hunter programme deliverables are as follows:

  1. Expand the mind-set of the sales people from technical competence to include greater ease and proficiency in selling
  2. To provide the sales people with proven approaches to enhance their existing sales activities ensuring more effective selling and a greatly increased capability to deliver a sustained and less stressful sales performance

The Impact:

“On behalf of our sales team I would like to thank you for the Hunter Sales Training Programme you have conducted for us over the last few months. Speaking with the teams I know they found all sessions interesting, productive, engaging and enjoyable.  Your understanding of our challenges and your ability to delve into them was outstanding.

The course was well designed, paced, and visually appealing to hold everyone’s attention, with some great and informative quotations and explanations.  You encouraged interaction early on and the break-out sessions not being too full on in terms of presentation helped that greatly.

I’m hoping it will motivate all to change or to be aware of their approach to selling and allow them to trial and cement some of the new techniques and tools you identified.

I thought that perhaps the Talent insight session may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.  

We have  identified areas where it will greatly help us conducting not only team meeting but communication and one to one’s going forward.”

John Hayes, Field Sales Manager, Allegro Limited

Hunters Sales Programme: Outline

The purpose of this programme is to provide the sales team with leading, practical methods of selling in a competitive environment.  There are three key deliverables:

  • Increase self-awareness and ability to successfully interact with others
  • Easily apply proven best practices in selling
  • Develop effective personal business disciplines in the areas of: improved communication, time management and assertiveness
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

WORKSHOP 1:  You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

WORKSHOP 2: Stepping Up                                                                                           

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

WORKSHOP 3: Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.

Front Line Managers Programme -Dublin

Venue: Carlton Hotel, Blanchardstown

Times: 9.30am – 4.30pm

Delivered over 6 interactive full day workshops – QQI Certification available (Component Certificate Level 6 – Managing People) )

DateWorkshop
Thursday 23rd JanuaryUnderstanding Management
Thursday 6th FebruaryLeading Teams
Thursday 20th FebruaryUnderstanding Self and Others
Thursday 5th MarchCommunicating for Performance and Managing Conflict
Thursday 19th MarchManaging Time and Effective Delegation
Thursday 2nd AprilManaging Change

To book your place, contact Mike Gaffney at 091 755736 / 087 9973575 or mike@leapleadership.ie

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People”

Target Audience

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience participants will determine the best approaches for managing people and options for addressing issues as they arise.

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Feedback from previous programs:

  • The training is excellent – interaction strongly encouraged – I would recommend strongly
  • Will recommend my company should send more staff on this course
  • I thoroughly enjoyed the programme, it gave excellent insights into myself and my skills
  • Excellent content made for engaging and thought-provoking sessions, memorable tools and great group dynamics
  • Great course, really relevant to work situation and how best to handle them
  • Found course excellent with a wealth of information and knowledge passed. Would strongly recommend to anyone in or starting a team leader/management role

The Front Line Managers Programme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Our Accreditation

Quality and Qualifications Ireland

QQI (Quality and Qualifications Ireland) was formed to combine the standalone agencies of HETAC, FETAC and NQAI. It is a state agency, responsible for setting standards and maintaining awards given on the National Framework of Qualifications (NFQ).

LEAP is QQI quality assured training provider since 2009. Our provider number is: 38349H

National Framework of Qualifications

The National Framework of Qualifications (NFQ) is a 10 level system, which holds commonly identified academic and vocational values for awards achieved in Ireland.

As a QQI quality assured training provider, LEAP programmes leading to awards under the NFQ at level 5 and level 6.

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

Stepping Up

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers