Frontline Managers ONLINE Course

Starts September 30th 2020. Book a place by emailing mike@leapleadership.ie

Course Facilitator: Orla King

Programme Introduction (Tricia Cunningham)

Programme Introduction: Wednesday, Sept. 30th 9:00am – 9:30am

Module 1: Understanding Management

Session 1The role and requirementsThursday, Oct. 1st9:00am – 10:30am
Session 2Management StylesFriday, Oct. 2nd9:00am – 10:30am
Session 3Developing Best BehavioursWednesday, Oct. 14th9:00am – 10:30am

Module 2: Managing Teams

Session 1The value of teamworkFriday, Oct. 16th9:00am – 10:30am
Session 2Developing Optimum Team TraitsWednesday, Oct. 21st9:00am – 10:30am
Session 3Addressing DysfunctionsFriday, Oct. 23rd9:00am – 10:30am

Module 3: Understanding Self and Others (Tricia Cunningham)

Session 1Framework for understandingWednesday, Nov. 4th9:00am – 10:30am
Session 2Understanding Personality TypesFriday, Nov. 6th9:00am – 10:30am
Session 3Understanding remaining TypesWednesday, Nov. 11th9:00am – 10:30am

Module 4: Communication Skills

Session 1Elements of CommunicationFriday, Nov. 13th9:00am – 10:30am
Session 2Performance ManagementWednesday, Nov. 25th9:00am – 10:30am
Session 3Performance Mgmt ContinuedFriday, Nov. 27th9:00am – 10:30am

Module 5: Effective Time Management

Session 1Prioritising WorkloadsWednesday, Dec. 2nd9:00am – 10:30am
Session 2Using ToolsFriday, Dec. 4th9:00am – 10:30am
Session 3Effective DelegationWednesday, Dec. 9th9:00am – 10:30am

Module 6: Managing Change

Session 1Change can be PositiveFriday, Dec. 11th9:00am – 10:30am
Session 2Managing ResponsesWednesday, Jan. 6th9:00am – 10:30am
Session 3Using Emotional IntelligenceFriday, Jan. 8th9:00am – 10:30am
QQI Certification:
Level 6: Managing People
ELEMENTSUBMISSION DATE
Assignment: Report on LeadershipOctober 16th
ProjectDecember 10th
Learner RecordJanuary 10th

Assessor: assessor@leapleadership.ie

Emerging Managers/Personal Effectiveness Programme – Carlow/Kilkenny

Venue: Talbot Hotel, Carlow

Times: 9.30am – 4.30pm

Four interactive workshops to be delivered over four days.

Wednesday, 25th MarchEffective Team Player
Wednesday, 8th AprilCommunicating with Impact
Tuesday, 28th AprilManaging Self
Wednesday, 13th MayTime Management and Delegation

To book your place, contact Mike Gaffney at 091 755736 / 087 9973575 or mike@leapleadership.ie

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 5 “Effective Team Player”

Overview

Everybody who arrives in a management role for the first time, asks themselves what do I do now? The hard work and technical skills that got them the management responsibility are not the skillset necessary to be successful as a manager. The new manager needs to quickly identify what she needs to focus on and how to make the necessary personal changes in a seamless manner..

Objectives

As a result of this programme participants will have:

  • Improved self awareness to help them determine how best to manage their team
  • Committed to proven management practices demonstrating their ability to assume greater responsibility
  • Learned how to ensure that the team deliver on Objectives
  • Determined the attitudes, behaviours and disciplines required of great team players
  • Committed to personal behaviours to improve team’s cohesion performance and collective spirit
  • Developed new work practices to improve overall effectiveness with respect to management of self and of the tea

Who is it for?

This programme is designed for those who have:

  • Assumed a management role
  • Are very experienced in their current role and have been identified as suitable to take on team lead or management responsibilities in the organisation
  • Have supervisory responsibility for fellow colleagues in an informal way

Feedback from previous programs:

  • “All parts of the programme were very useful. Can’t pick out one part. Really enjoyed the practical part.”
  • “Very enjoyable and interactive course.”
  • “I would be very interested in attending any future courses of this type as I found it to be very beneficial.”
  • “I think the fact that it is spread out is great as it allows you to put things into practice before you report back. Thank-you.”
  • “Training was very effective to help me better myself and understand the important needs of staff members. I learned techniques to bring the team together more.”

The Emerging Managers / Personal Effectiveness Progamme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Hunter Sales Programme – Galway

Venue: Connacht Hotel, Galway

Times: 9.30am – 4.30pm

Delivered over three interactive days.

DatesWorkshop
Tuesday 3rd MarchBecome the Hunter
Tuesday 24th MarchDeliver high performances consistently
Tuesday 7th AprilUnderstand and Manage Self

The Need for the Hunter Sales Programme

Progressive and resilient Irish companies continue to focus on developing best practices and professional approaches across their organisations. For too many businesses sales training has been limited and the impact of this is evident by the variety of skill level demonstrated by team members.

The Hunter programme deliverables are as follows:

  1. Expand the mind-set of the sales people from technical competence to include greater ease and proficiency in selling
  2. To provide the sales people with proven approaches to enhance their existing sales activities ensuring more effective selling and a greatly increased capability to deliver a sustained and less stressful sales performance

The Impact:

“On behalf of our sales team I would like to thank you for the Hunter Sales Training Programme you have conducted for us over the last few months. Speaking with the teams I know they found all sessions interesting, productive, engaging and enjoyable.  Your understanding of our challenges and your ability to delve into them was outstanding.

The course was well designed, paced, and visually appealing to hold everyone’s attention, with some great and informative quotations and explanations.  You encouraged interaction early on and the break-out sessions not being too full on in terms of presentation helped that greatly.

I’m hoping it will motivate all to change or to be aware of their approach to selling and allow them to trial and cement some of the new techniques and tools you identified.

I thought that perhaps the Talent insight session may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.  

We have  identified areas where it will greatly help us conducting not only team meeting but communication and one to one’s going forward.”

John Hayes, Field Sales Manager, Allegro Limited

Hunters Sales Programme: Outline

The purpose of this programme is to provide the sales team with leading, practical methods of selling in a competitive environment.  There are three key deliverables:

  • Increase self-awareness and ability to successfully interact with others
  • Easily apply proven best practices in selling
  • Develop effective personal business­­ disciplines in the areas of: improved communication, time management and assertiveness

WORKSHOP 1:  You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

WORKSHOP 2: Stepping Up                                                                                           

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

WORKSHOP 3: Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

Hunter Sales Programme: Dublin

Venue: Carlton Hotel, Blanchardstown, Dublin

Times: 9.30am – 4.30pm

Delivered over three interactive days.

DateWorkshop
Wednesday, 29th April Become the Hunter
Wednesday, 20th MayDeliver high performances consistently
Tuesday, 9th JuneUnderstand and Manage Self

The Need for the Hunter Sales Programme

Progressive and resilient Irish companies continue to focus on developing best practices and professional approaches across their organisations. For too many businesses sales training has been limited and the impact of this is evident by the variety of skill level demonstrated by team members.

The Hunter programme deliverables are as follows:

  1. Expand the mind-set of the sales people from technical competence to include greater ease and proficiency in selling
  2. To provide the sales people with proven approaches to enhance their existing sales activities ensuring more effective selling and a greatly increased capability to deliver a sustained and less stressful sales performance

The Impact:

“On behalf of our sales team I would like to thank you for the Hunter Sales Training Programme you have conducted for us over the last few months. Speaking with the teams I know they found all sessions interesting, productive, engaging and enjoyable.  Your understanding of our challenges and your ability to delve into them was outstanding.

The course was well designed, paced, and visually appealing to hold everyone’s attention, with some great and informative quotations and explanations.  You encouraged interaction early on and the break-out sessions not being too full on in terms of presentation helped that greatly.

I’m hoping it will motivate all to change or to be aware of their approach to selling and allow them to trial and cement some of the new techniques and tools you identified.

I thought that perhaps the Talent insight session may throw up some sceptics, but the buy in after receiving their results and the enthusiasm and some new found confidence in the room was evident and amazing.  

We have  identified areas where it will greatly help us conducting not only team meeting but communication and one to one’s going forward.”

John Hayes, Field Sales Manager, Allegro Limited

Hunters Sales Programme: Outline

The purpose of this programme is to provide the sales team with leading, practical methods of selling in a competitive environment.  There are three key deliverables:

  • Increase self-awareness and ability to successfully interact with others
  • Easily apply proven best practices in selling
  • Develop effective personal business disciplines in the areas of: improved communication, time management and assertiveness
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

WORKSHOP 1:  You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers

WORKSHOP 2: Stepping Up                                                                                           

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

WORKSHOP 3: Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.

Our Accreditation

Quality and Qualifications Ireland

QQI (Quality and Qualifications Ireland) was formed to combine the standalone agencies of HETAC, FETAC and NQAI. It is a state agency, responsible for setting standards and maintaining awards given on the National Framework of Qualifications (NFQ).

LEAP is QQI quality assured training provider since 2009. Our provider number is: 38349H

National Framework of Qualifications

The National Framework of Qualifications (NFQ) is a 10 level system, which holds commonly identified academic and vocational values for awards achieved in Ireland.

As a QQI quality assured training provider, LEAP programmes leading to awards under the NFQ at level 5 and level 6.

Understanding Self – Applying your Natural Strengths

Prior to Workshop 3 participants will complete a psychometric assessment online. An information sheet will be provided, assisting participants in completing the assessment which takes no more than 30 minutes to complete.

The core content for this workshop is based on the DISC psychometric test which will assist participants in understanding themselves better providing them with insights to be used in their roles as sales people. Participants will;

  • Explore the findings of their psychometric test and the application of learning to their work environment.
  • Identify strengths and weaknesses that can be exploited (strengths) and need to be addressed (weaknesses) to ensure they maximise their opportunities for success in their sales role.
  • Determine ways to apply their individual strengths and talents to maximise their impact in different situations
  • Gain a better understanding as to why they act in a certain way in challenging situations and determine effective personal approaches to challenging situations

Stepping Up

Selling is a tough profession.  On a daily basis the salesperson’s self esteem is challenged.  They have to consistently deliver in challenging circumstances.  This workshop focuses on helping them do so.  It addresses:

  • How our personal mind-set and perspective are critical to the outcome both positive or negative
  • The Flourishing mind-set and steps each of us can take to develop one’s own
  • Apply best practices in Time Management, prioritisation and delegation
  • How to successfully develop new habits and business disciplines

You the Salesperson

People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers