Front Line Managers Programme – Galway

Front Line Managers Programme – Galway

Venue: Connacht Hotel, Galway

Times: 9.30am – 4.30pm

Delivered over 6 interactive full day workshops – QQI Certification available (Component Certificate Level 6 – Managing People)

Date Workshop
Wednesday October 3rd Understanding Management
Wednesday October 17th Leading Teams
Wednesday November 7th Understanding Self and Others
Wednesday November 21st Communicating for Performance + Managing Conflict
Wednesday December 5th Time Management and Delegation
Wednesday January 9th Managing Change

To book your place, contact LEAP on 091 755736 or you can call Mike on 087 997 3575

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People”

Target Audience: This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience participants will determine the best approaches for managing people and options for addressing issues as they arise.

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Feedback from previous programs:

  • The training is excellent – interaction strongly encouraged – I would recommend strongly
  • Will recommend my company should send more staff on this course
  • I thoroughly enjoyed the programme, it gave excellent insights into myself and my skills
  • Excellent content made for engaging and thought-provoking sessions, memorable tools and great group dynamics
  • Great course, really relevant to work situation and how best to handle them
  • Found course excellent with a wealth of information and knowledge passed. Would strongly recommend to anyone in or starting a team leader/management role

The Front Line Managers Programme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

 

 

Front Line Managers Programme – Dublin Programme 2

Front Line Managers Programme – Dublin Programme 2

Venue: Carlton Hotel, Blanchardstown, Dublin

Times: 9.30am – 4.30pm

Delivered over 6 interactive full day workshops – QQI Certification available (Component Certificate Level 6 – Managing People)

Date Workshop
Thursday October 11th Understanding Management
Thursday October 25th Understanding Self and Others
Thursday November 8th Leading Teams
Thursday November 22nd Communicating for Performance + Managing Conflict
Thursday December 6th Time Management and Delegation
Thursday January 10th Managing Change

To book your place, contact Mike Gaffney on 091 755 736

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People”

Target Audience: This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience participants will determine the best approaches for managing people and options for addressing issues as they arise.

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Feedback from previous programs:

  • The training is excellent – interaction strongly encouraged – I would recommend strongly
  • Will recommend my company should send more staff on this course
  • I thoroughly enjoyed the programme, it gave excellent insights into myself and my skills
  • Excellent content made for engaging and thought-provoking sessions, memorable tools and great group dynamics
  • Great course, really relevant to work situation and how best to handle them
  • Found course excellent with a wealth of information and knowledge passed. Would strongly recommend to anyone in or starting a team leader/management role

The Front Line Managers Programme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

 

 

Emerging Managers / Personal Effectiveness Programme – Dublin

Emerging Managers / Personal Effectiveness Programme – Dublin

Venue: Carlton Hotel, Blanchardstown, Dublin

Times: 9.30am – 4.30pm

Delivered over 4 interactive full day workshops – QQI Certification available (Component Certificate Level 6 – Managing People)

Date Workshop
Tuesday October 9th Managing Self
Tuesday October 23th Time Management and Decision Making
Tuesday November 13th Effective Team Player
Tuesday November 27th Effective Communication

To book your place, contact LEAP on 091 755736 or you can call Mike on 087 997 3575

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People”

Target Audience: This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience participants will determine the best approaches for managing people and options for addressing issues as they arise.

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Feedback from previous programs:

  • The training is excellent – interaction strongly encouraged – I would recommend strongly
  • Will recommend my company should send more staff on this course
  • I thoroughly enjoyed the programme, it gave excellent insights into myself and my skills
  • Excellent content made for engaging and thought-provoking sessions, memorable tools and great group dynamics
  • Great course, really relevant to work situation and how best to handle them
  • Found course excellent with a wealth of information and knowledge passed. Would strongly recommend to anyone in or starting a team leader/management role

The Front Line Managers Programme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

 

 

LEAP’s futureSME programme is here

LEAP’s futureSME programme is here

Management Team Alignment

“My managers are working hard but I get the sense that we’re not necessarily working towards the same goals. We have a piece of paper with a mission written on it but it’s pretty meaningless to our day-to-day work.”

If these words resonate with you, Management Team Alignment could be the programme to get you and your team on track again. Business success is not all your responsibility. Yes, your management team needs to trust you to lead it, but each team member also needs to take responsibility for his or her part in achieving your business goals.

What will it do for me?

The Management Team Alignment Programme will help you:

  • Develop a relevant mission, a meaningful vision and values that truly reflect the world view of your leadership team
  • Create a visual map of where you want to go
  • Create a visual strategy showing how to get there
  • Use visual management tools to make it happen

Visual Management Tools can unite a team in the task of achieving the business objectives leading to improvements in all your key metrics including increased operational capability, improved performance, greater adaptability, reduced costs, more sales, better customer satisfaction scores and increased profits.

Visual Management Tools are at the cutting edge of strategy development and implementation in SMEs. They have the advantage of being obvious. Rather than words on a page in an annual report or a drawer, they are pictorial representations of goals, values and strategies that are seen and used.

What is it?

Management Team Alignment is a heavily subsidised, high-impact programme available in your place of business, wherever that is in the country.

Look forward to:
  • In-house programme delivered over 3-6 months
  • Six sessions comprising two full-days and four half-days
  • FutureSME diagnostic – a detailed assessment of your business capability. At the end of the programme we review the diagnostic to evaluate how the organisation has improved because of the Management Team programme
  • A visual strategy founded on a clear and exciting mission, vision and values

Who delivers the programme?

The Management Team Alignment programme is available on request and is delivered by LEAP.

LEAP are leadership and management development experts based in Galway and serving clients nationwide. Established in 2000, they have an outstanding track record of working with management teams to (a) identify issues that are preventing them from achieving the kind of success they had hoped for and (b) develop a plan of action that they can implement and measure with real tangible results.

Who is it for?

Management teams, preferably including the Managing Director or Owner Manager.

How much does it cost?

  • The subsidised programme fee is €3,970 per company
  • This programme is delivered in-house to a single company

This is just what we need. What do I need to do?

Contact: Brian Colleran, Business Development Manager
brian.colleran@skillnetireland.ie
+353 87 292 8900

Emerging Managers / Personal Effectiveness  Programme

Emerging Managers / Personal Effectiveness Programme

Venue:  Athlone

Times: 9.30am  – 4.30pm

Delivered over 4 interactive workshops – QQI Certification available (Component Certificate Level 5 – Teamworking)

Date Workshop
Thursday 28th June Managing Self
Thursday 12th July Time Management and Decision Making
Thursday 13th September Effective Team Player
Thursday 4th October Effective Communication

Cost is €525 Members; €656 Non-Members per person, Galway Executive Skillnets Funding applied

To book your place, contact Network Manager Carl Blake at Galway Executive Skillnet: carl.blake@icegroup.ie phone:  086 236 0136

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through the programme participants will learn and apply practical approaches to:

  • Understand how best to work with colleagues on an on-going basis
  • Commit to actions demonstrating their ability to assume greater responsibility
  • Learn how to ensure that they deliver on Objectives
  • Understand the attitudes, behaviours and disciplines required of great team players
  • Commit to personal behaviours to improve team’s cohesion performance and collective spirit

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Target Audience: Strong individual contributors, team leaders and those with people management responsibilities who are looking to enhance their skills and contribution to the organisation.  Individuals who have enthusiasm and commitment and would greatly benefit from the application of practical business and people management skills to their work situation

Delivery: 4 full day workshops – QQI (formerly FETAC) certification is available to all participants

  • Understanding Management
  • Leading Teams
  • Understanding Self and Others
  • Time Management and Effective Delegation
  • Communicating for Performance & Conflict Management
  • Managing Change

Feedback from previous programs:

  • I realised it wasn’t just me, and got the confidence to try things, thank you very much, the group discussions of problems were a great help.
  • Not what I expected, I really enjoyed the programme and learned a lot.  I would definitely recommend it.
  • Will recommend my company should send more staff on this course
  • Great course, really relevant to work situation and how best to handle them
  • I hope I didn’t vent too much, it was great to get the opportunity to discuss issues and get  collective support on how to address them

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Front Line Managers Programme

Front Line Managers Programme

Venue:  Sligo Chamber Board Room, Sligo

Times: 9.30am  – 4.30pm

Delivered over 6 interactive full day workshops – QQI Certification available (Component Certificate Level 6 – Managing People)

Date Workshop
Tuesday 12th June Understanding Management
Tuesday 26th June Leading Teams
Tuesday 10th July Communicating for Performance + Managing Conflict
Tuesday, 11th September Understanding Self and Others
Tuesday 25th September Time Management and Delegation
Tuesday 9th October Managing Change

Cost is €1,000 per participant. This includes the Sligo Chamber Skillnet Funding support being applied.

QQI Level 6 certification is available at €127 per person

To book your place, contact Network Manager:  Mary Harty:  mary@sligochamber.ie or 071 916 1274

This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People”

Target Audience: This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience participants will determine the best approaches for managing people and options for addressing issues as they arise.

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Feedback from previous programs:

  • The training is excellent – interaction strongly encouraged – I would recommend strongly
  • Will recommend my company should send more staff on this course
  • I thoroughly enjoyed the programme, it gave excellent insights into myself and my skills
  • Excellent content made for engaging and thought-provoking sessions, memorable tools and great group dynamics
  • Great course, really relevant to work situation and how best to handle them
  • Found course excellent with a wealth of information and knowledge passed. Would strongly recommend to anyone in or starting a team leader/management role

The Front Line Managers Programme has enabled participants to:

Re-enforce and apply the most effective people management skills to get the best from their team and to address issues promptly and effectively.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

 

 

Emerging Managers / Personal Effectiveness Programme

Emerging Managers / Personal Effectiveness Programme

Venue:  Athlone

Times: 9.30am – 4.30pm

Delivered over 4 interactive workshops – QQI Certification available (Component Certificate Level 5 – Teamworking)

Date Workshop
Thursday 28th June Managing Self
Thursday 12th July Time Management and Decision Making
Thursday 13th September Effective Team Player
Thursday 4th October Effective Communication

Cost is €525 Members; €656 Non-Members per person, Galway Executive Skillnets Funding applied

To book your place, contact Network Manager Carl Blake at Galway Executive Skillnet: carl.blake@icegroup.ie phone:  086 236 0136

Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through the programme participants will learn and apply practical approaches to:

  • Understand how best to work with colleagues on an on-going basis
  • Commit to actions demonstrating their ability to assume greater responsibility
  • Learn how to ensure that they deliver on Objectives
  • Understand the attitudes, behaviours and disciplines required of great team players
  • Commit to personal behaviours to improve team’s cohesion performance and collective spirit

Each workshop is highly interactive using group discussions, individual reflection and group exercises to explore issues and develop identified management skills.

Target Audience: Strong individual contributors, team leaders and those with people management responsibilities who are looking to enhance their skills and contribution to the organisation.  Individuals who have enthusiasm and commitment and would greatly benefit from the application of practical business and people management skills to their work situation

Delivery: 4 full day workshops – QQI (formerly FETAC) certification is available to all participants

  • Understanding Management
  • Leading Teams
  • Understanding Self and Others
  • Time Management and Effective Delegation
  • Communicating for Performance & Conflict Management
  • Managing Change

Feedback from previous programs:

  • I realised it wasn’t just me, and got the confidence to try things, thank you very much, the group discussions of problems were a great help.
  • Not what I expected, I really enjoyed the programme and learned a lot.  I would definitely recommend it.
  • Will recommend my company should send more staff on this course
  • Great course, really relevant to work situation and how best to handle them
  • I hope I didn’t vent too much, it was great to get the opportunity to discuss issues and get  collective support on how to address them

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Lean – Use Lean to Transform Your Organisation’s Culture

Lean – Use Lean to Transform Your Organisation’s Culture

A common misconception is that lean is only suitable for manufacturing but have a look at the article below and see how lean can be applied in the creative world and professional services.

Lean – first of all, what is it?

The core philosophy of lean is the elimination of waste. While it is easy to identify physical waste the greater challenge in most organisations is to identify the waste of time and resources. Most organisations are extremely busy, fire-fighting and pressure to meet deadlines are a way of life. Lean provides a structured approach and tried and trusted methodologies to eliminating wasted effort in organisations. It goes beyond the sloganeering of “work smarter not harder” and shows people how to analyse the true value of their work and eliminate non-value added activities.

A popular misconception is that lean is suited only for manufacturing. Not true. Lean applies in every organisation and every process. It is not a tactic or a cost reduction program, but a way of thinking and acting for an entire organisation.

The starting point of any lean programme is Value Stream Mapping. This involves the people working in the process stepping back and mapping the process to identify the value and non-value activities they regularly engage with. From here several techniques are employed to get to the root cause of the non-value add activities. The result is an increase in the effectiveness of the individuals or team performance.

Lean is not a stand-alone programme but supports the implementation of policies and procedures in a meaningful way. It is a change management programme and as such will require the engagement of employees fully. Therefore, it is important that a lean initiative is not seen as the “flavour of the month” or something that is imposed by senior management. Key to success will be introducing a lean programme in such a way that employees see the benefits of the programme and that it is fully supported by the leadership of the organisation. All successful lean initiatives recognise that people are the key to success and as such LEAP are well equipped to support the people development element of the programme.

 

 Examples of Lean in practice.

  A Design Studio

A design studio in a printing company kept five fully committed designers very busy. When we analysed how many hours of their working week was billed to customers (Value add work) we discovered that they were 52{aa1e4c34c9c0f46e0a1f04e30c2eb1b9efaea7a47ed6ca6f324476e114da37f4} efficient. The remaining 48{aa1e4c34c9c0f46e0a1f04e30c2eb1b9efaea7a47ed6ca6f324476e114da37f4} of their time was non-value added work. This was the time spent answering queries from production, requesting further information from clients, clarifying issues with the sales teams etc.

The first thing we did was create an “Interruptions Board” We assigned one of the five designers to deal with all interruptions. Each of the five were assigned one day per week as their day to deal with interruptions. On their assigned day, they would deal with the call or visitor and place their query on the board under the name of designer the query was directed towards. That designer would then deal with the query when he/she was taking a break or at the end of the day. This allowed four designers to work uninterrupted every day.

Following on from this, the designers could look at the nature of the interruptions and through using lean techniques were able to establish the root cause of the interruptions. Working together with production, clients and sales team they developed systems to reduce the non-value added activities.  The increase in value added activity in the studio increased from 52{aa1e4c34c9c0f46e0a1f04e30c2eb1b9efaea7a47ed6ca6f324476e114da37f4} to 83{aa1e4c34c9c0f46e0a1f04e30c2eb1b9efaea7a47ed6ca6f324476e114da37f4} within months and they continue to uses the methodology for continuous improvement.

 Accountancy Practice.

When you visit an accounts office the “work” is invisible, in other words you see lots of people sitting at computer terminals. It is impossible to determine how effective the operation is or how efficient each individual is. There is no doubt that everyone is “busy”.

By undertaking Value Stream Mapping, we were able to see that most of the work that came into the office had incomplete paperwork, forms missing, items not attached etc. This meant that when employees started a job they were not in position to complete it. This necessitated making a phone call or emailing a client to request the full information. The job was set aside until the information was made available. They then started another job and the same thing happened. This resulted in a huge amount of Work In Progress. There was confusion as to the status of individual jobs, clients not returning information, forgetting to chase up etc. This kept everyone busy.

When we demonstrated this by graphing the workflows we then set about doing a root cause analysis to develop systems and processes to prevent incomplete jobs entering the system. We also created a visual system that could measure the improved efficiency of the department. It resulted in much better management of peak times in the business such as year-end accounts. There was less stress for the staff and the necessity to work late in the evenings disappeared.

 

John Raftery       March 2017

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Use futureSME to Both Bring Your Company Strategy to Life, And Enable It’s Implementation

Use futureSME to Both Bring Your Company Strategy to Life, And Enable It’s Implementation

Running your own business can be very rewarding…it can also be very frustrating for a number of reasons. Sometimes you feel you are running to stand still. Everyone is caught up in the day to day, fire firefighting and it can be difficult to see the woods from the trees.

You sometimes wish for the opportunity to stand back and critically look at what you are doing. You would love to challenge your team about what they are doing but you don’t know where to start. It is often said that “If you don’t know where you are going then any road will do”. Now it is time to plan, set objectives, assign responsibility and develop accountability in your business.

The Management Team Programme is a high impact programme for the owners and senior management teams in the S.M.E sector. The programme is heavily subsidized by the Department of Education and Skills. There are only 4 programmes left in their allocation and now is the time to sign up before the year ends.
 

What is the Management Team Programme?

The government received a McKinsey Report some years ago and it raised concerns that the management capability in the SME sector was beginning to fall behind our competitor countries. They responded by introducing a number of measures including the Management Team Programme.
This programme is designed specifically with the owners and senior management teams in small to medium businesses in mind. It is not theory or academic. It is practical and deals with the real issues in business. It is delivered by a team of people who have real experience in business and proven track record.

We have delivered a large number of programmes over the last number of years and some common themes have emerged.

1. I have yet to meet any company where people complain of having too little work. Yes, people are busy but are they busy on the right things? Firefighting becomes a way of life for some people, you get a buzz from it, you create local heroes! They say every good firefighter carries around their own box of matches. The Management Team programme addresses this issue head on.

2. The two things missing from most companies is Focus and Discipline. By this I mean that companies jump from one thing to the next. But through the programme you will discover what it is that you really need to focus on. Then you need the Discipline to follow through. The structure, the regular reviews and the Key Performance Indicators, these are some of the tools you need.

3. You may already have regular management meetings, targets, KPI’s etc. but are they the right ones, are they getting stale. If there is a lack of energy around these items, then it is time to freshen up.

4. You are listening to yourselves talk so much that you are no longer listening! Sometimes having the outsider come in and ask the obvious questions can be challenging. For example, one company was killing itself providing next day delivery to its customers. When I asked how many customers really need next day delivery there were very few. By changing to next day delivery by request the company freed up a huge amount of resources. Or for example which customers are your gold star customers? Which customers would you be better off without? These are challenging questions and I often meet resistance but unless the answers make sense to me then I will keep asking!

5. The organization or structure has remained the same for some time. It can be difficult to really ask yourself if your management structure is fit for purpose. Who is contributing, who could contribute more? If we were to restructure could we optimize performance by some fresh thinking? What about succession planning or people development?

These are some of the common themes or questions addressed by the programme. There are others, some specific to individual businesses. But fundamental to the programme is asking the right questions of your management team and some questions you may not have thought of. More importantly having the courage to answer these questions honestly and having the Focus and Discipline to see things through.

If you sometimes struggle to see the woods from the trees, then this programme is for you.

John Raftery

 

 

 

 

 

 

 

John Raftery, Senior Partner

Contact LEAP to speak to a business advisor
Tel: 091 755736

E: info@leapleadership.ie